Refund Policy

Last updated: 31 July 2026.

This policy applies to Root & Pulse Ltd orders placed through rootandpulse.co.uk. It does not affect your statutory rights.

Changing your mind

If you are a UK consumer and you change your mind, you can contact us within 14 days after the day you receive your order. Email hello@rootandpulse.co.uk with your order number before sending anything back.

For health protection and hygiene reasons, food supplement products must be unopened, unused, sealed, and in a resaleable condition for change-of-mind returns. We may not be able to accept a supplement return if a seal has been broken or the product has been opened, unless the item is faulty, damaged, or incorrect.

You should return eligible items within 14 days after telling us you want to cancel. Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning it to us.

Faulty, damaged, or incorrect items

If an item arrives damaged, faulty, or incorrect, contact us as soon as possible at hello@rootandpulse.co.uk. Include your order number and photos where relevant so we can review the issue and explain the next step.

Refunds

Approved refunds are returned to the original payment method. Where a refund is due after a cancellation return, we will refund you within 14 days after we receive the returned goods or after you provide evidence that you have sent them back, whichever is earlier.

Delivery charges and return postage are handled according to the reason for return and applicable consumer rights.