Terms & Conditions
Last updated: 10 August 2026.
These Terms & Conditions explain the rules for using rootandpulse.co.uk and buying Root & Pulse products online. They are written to be practical and readable, while keeping the important details clear.
Who we are and how these terms apply
Root & Pulse Ltd operates this website and sells food supplements in the United Kingdom. We are registered in England and Wales under company number 17371250.
Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us at hello@rootandpulse.co.uk.
Please use the site lawfully, do not interfere with its security, and do not copy or misuse our content.
By placing an order, you confirm the details you provide are accurate and that you are authorised to use the chosen payment method.
Our Shipping & Delivery and Refund & Returns pages form part of these terms.
Product information and supplement guidance
We aim to describe Root & Pulse products accurately, including ingredients, serving guidance, suitability notes, and nutrition information. Product packaging, labels, and ingredients may occasionally be updated, so please always read the final label before use.
Root & Pulse products are food supplements. They are not intended to diagnose, treat, cure, or prevent disease and should not replace a varied, balanced diet and healthy lifestyle.
If you are pregnant, breastfeeding, taking medication, under medical supervision, or managing a medical condition, please speak to a qualified healthcare professional before using a supplement. Do not exceed the recommended daily dose.
Orders, pricing and payment
| Topic | What it means |
|---|---|
| Order acceptance | Your order is accepted when we confirm it or dispatch it. We may refuse or cancel an order where there is a stock issue, payment issue, pricing error, suspected misuse, or other reasonable operational reason. |
| Prices and discounts | Prices are shown in GBP. Discount codes, offers, and subscription savings may change, expire, or be withdrawn. Only one discount may apply unless checkout clearly says otherwise. |
| Payment | Payment is taken through the payment methods shown at checkout. You are responsible for providing accurate billing and delivery information. |
| Delivery costs | Delivery prices and available delivery services are shown before you pay. More detail is available on our Shipping & Delivery page. |
Subscriptions
If a product is available as a subscription, the price, frequency, delivery schedule, and any subscription saving will be shown before you subscribe. Subscription orders renew automatically according to the schedule you choose unless you pause, skip, cancel, or change the subscription in line with the controls available in your account or through customer support.
Subscription changes should be made before the next order is processed. If a renewal order has already been dispatched, the normal returns rules will apply.
Cancellations, returns and refunds
For change-of-mind cancellations, unopened returns, damaged items, incorrect items, and refund timing, please read our Refund & Returns page. Nothing in these terms affects your statutory rights.
Content, reviews and third-party tools
All content on this website, including branding, product copy, photography, design, graphics, and page structure, belongs to Root & Pulse or is licensed for our use.
If you leave a review, please make sure it is truthful, lawful, and based on your own experience. We may moderate reviews where required.
We work to keep the website available, but we cannot guarantee it will always be uninterrupted, error-free, or compatible with every device.
The site may use third-party tools for checkout, reviews, subscriptions, payments, analytics, and marketing. Those providers may have their own terms.
Liability and governing law
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also have the benefit of any mandatory consumer protections that apply where you live.
Terms FAQs
Do these terms affect my statutory rights?
No. Nothing in these terms affects your statutory rights as a UK consumer.
Where can I find shipping information?
Shipping prices, services, and delivery guidance are explained on our Shipping & Delivery page.
Where can I find returns information?
Change-of-mind returns, damaged items, and refund timing are covered on our Refund & Returns page.
Can product information change?
Yes. Ingredients, packaging, label wording, and availability can change. Always read the final product label before use.
Registered office
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Company
Root & Pulse Ltd, company number 17371250.