Refund policy

Last updated: 10 August 2026.

This Refund & Returns policy applies to Root & Pulse orders placed through rootandpulse.co.uk. It does not affect your statutory rights.

How to start a return

Email hello@rootandpulse.co.uk with your order number before sending anything back. We will confirm the next step and tell you where to send an eligible return.

Your right to cancel

If you are a UK consumer and you change your mind, you can tell us you want to cancel within 14 days after the day you receive your order. You then have another 14 days to send eligible items back.

You do not need to give a reason for cancelling. If helpful, you can email us: "I hereby give notice that I cancel my contract for order [order number], ordered on [date] and received on [date]." Please include your name, email address, delivery address, and order number.

Food supplement returns

Root & Pulse sells food supplements. For health protection and hygiene reasons, change-of-mind returns must be unopened, sealed, unused, and in resaleable condition. We cannot accept a change-of-mind return if a supplement has been opened, unsealed, used, or is no longer in resaleable condition.

This sealed-product rule does not affect your rights if an item is faulty, damaged, incorrect, not as described, or does not do what it is supposed to do.

Return postage

For change-of-mind returns, you are usually responsible for return postage. We recommend using a tracked service and keeping proof of postage until your refund is complete. If an item is faulty, damaged, or incorrect, contact us first and we will explain the appropriate next step.

Refunds

Approved refunds are returned to the original payment method. Where a refund is due after a cancellation return, we refund you within 14 days after receiving the returned goods or within 14 days after you provide evidence that you sent them back, whichever is earlier.

If you cancel an eligible order under your change-of-mind rights, we refund the standard delivery charge you paid for the original order. If you chose a more expensive delivery option, such as next business day delivery, we only refund the standard delivery amount unless the item is faulty, damaged, or incorrect.

We may reduce a refund if returned items have been handled more than necessary, damaged by you, or returned with missing parts or packaging. Your bank or payment provider may take extra time to show the refund after we process it.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or incorrect, email us as soon as possible at hello@rootandpulse.co.uk. Include your order number and clear photos of the item, parcel, and packaging where relevant. After reviewing the issue, we will explain the next step. Depending on the situation, this may include a replacement, refund, or return support.

Subscriptions

You can cancel, pause, skip, or change future renewals before the next order is processed. If a renewal order has already been dispatched, the normal returns rules apply.

Products bought from another retailer

If you bought a Root & Pulse product from another retailer, please contact that retailer directly because their returns process will apply.

Nothing in this policy affects your statutory rights.