Shipping Policy
Last updated: 10 August 2026.
This policy explains how Root & Pulse Ltd ships orders placed through rootandpulse.co.uk. Delivery prices, available services, and final delivery costs are shown at checkout before you pay.
UK supplement orders shipped by Root & Pulse.
We currently focus on UK delivery. This policy applies to delivery and shipping handling for orders placed on our website. It does not affect your statutory rights.
Order processing
Orders are processed Monday to Friday, excluding UK bank holidays. We usually aim to dispatch orders within 1-2 working days.
Cut-off times
Next Business Day orders placed before 3pm Monday to Friday are usually dispatched the same working day. Orders placed after 3pm, at weekends, or on UK bank holidays are usually processed on the next working day.
Delivery partners
We use Royal Mail, Evri, DPD, or another suitable carrier depending on parcel size, destination, cost, and service availability.
United Kingdom delivery
| Delivery service | Cost | Estimated delivery time |
|---|---|---|
| Standard UK delivery | £5.49 for one-time orders under £35 | Usually 2-4 business days after dispatch |
| Free UK delivery | Free for one-time orders of £35 or more | Usually 2-4 business days after dispatch |
| Subscription delivery | Free for subscription orders | Aligned with the subscription schedule shown at checkout |
| Next business day | £7.99, or £3.99 for orders of £35 or more | Usually 1-2 business days after dispatch |
Delivery estimates are not guarantees. Timings can vary during busy periods, public holidays, weather disruption, stock checks, or carrier delays.
If something changes.
If you need support after placing an order, contact us as soon as possible with your order number so we can review the next step.
Change of address
Please check your delivery address carefully before ordering. If you notice an error, email us as soon as possible. We cannot guarantee address changes after an order has entered fulfilment or is already in transit.
Cancellations
If you want to cancel before dispatch, email us as soon as possible with your order number. If your order has already been dispatched, please follow our Refund & Returns guidance.
Damaged or missing parcels
If a parcel arrives damaged, keep the packaging and email photos to us. If tracking shows delivery but you have not received the parcel, check safe places, reception areas, and neighbours first, then contact us.
International delivery
Root & Pulse is currently focused on UK delivery. If international delivery is made available, eligible destinations, shipping prices, customs notes, and delivery estimates will be shown at checkout.
Customer support
Company
Root & Pulse Ltd
Registered address
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
For the easier customer summary, visit our Shipping & Delivery page.
Nothing on this page affects your statutory rights.